Return, cancellation and refund policy

Last updated: 9 November 2026

Printed books: damaged or wrong book

If your book arrives damaged, or you receive a different book from the one you ordered, write to us within 48 hours of delivery with clear photos of the parcel and the book. We will send a replacement, or refund you if a replacement is not possible.

Printed books: change of mind

Because books are printed products, we do not accept returns or refunds for a change of mind after delivery.

Printed books: cancellation

You may cancel a book order any time before it is shipped. Write to us with your order number. The amount is refunded within 5 to 7 working days. Once a book has been shipped it cannot be cancelled.

Books that cannot be delivered

If we are unable to deliver your order, we will refund the full amount, including shipping.

Courses

• You may ask for a refund within 24 hours of buying a course, provided no lesson of that course has been watched on your account. We check this from our records.
• After 24 hours, or once any lesson has been watched, course access is non-refundable, except where the law requires.
• Access given free with a book code has no money to refund.

E-books

• You may ask for a refund within 24 hours of buying an e-book, provided you have not opened it. We check this from our records.
• After that, or once the e-book has been opened, it is non-refundable, except where the law requires.

MCQ plans (Pro and Max): before you buy

• A free plan and a 7-day free trial of all exams are available, so you can try the service before paying anything.
• Pro and Max plans are bought on our website or inside the Tarkit app through Google Play. A plan gives you access from the time of payment, so we treat it as a digital service that starts at once. For a plan bought through Google Play, refunds are requested from Google Play (Google's refund rules apply); when Google refunds or voids a purchase, the plan it paid for ends.

MCQ plans: when we refund

We refund the amount you actually paid, in full, in these cases:

• Paid twice, or charged more than once for the same plan, or charged but the payment did not give you the plan. Write to us with your payment reference. We will first try to fix the access, and if we cannot do it within 2 working days we refund.
• A fault on our side stops you from using the plan. We will try to fix it. If we cannot restore your access, we refund the unused part of what you paid, or the whole amount if you could not use the plan at all. If access was lost for some days and then came back, we add the lost days to the end of your plan.
• Change of mind within 24 hours: you may ask for a full refund within 24 hours of the payment, if you have answered fewer than 50 questions on the paid plan since paying. After 24 hours, or after 50 questions, a plan is not refundable for a change of mind. This change-of-mind refund can be used only once for each student.
• Unwanted auto-renew charge: if your plan renewed by auto-renew and you do not want it, write to us within 48 hours of the charge. If you have not used the plan since the renewal, we refund that charge in full.
• If we end your paid plan for a reason other than your breach of our Terms, we refund the unused part.

MCQ plans: when we do not refund

• A change of mind after the 24 hours above, or after you have used the plan beyond the limit above.
• The plan period has already run, or you did not use the plan.
• A different exam date, syllabus or pattern, or not getting the result you hoped for. We do not promise exam results.
• A wrong choice of exams. Write to us, and we may change your exams, but this is not a ground for refund.
• A question that you think has a mistake. Please tell us, and we will correct it.
• Your account was suspended or closed for breaking our Terms, such as sharing the account or copying our content.
• You deleted your account. The time left on a paid plan is lost.
• Access given free by us (trial or gift), and reward coupons. They have no money to refund.
• Your own phone, internet or mobile-network problem, or the bank or payment provider taking longer than usual.

Where the law gives you a right to a refund, we follow the law.

What happens when we refund a plan

• Access from that payment ends when the refund is approved.
• If the payment was an auto-renew subscription, the auto-renew is cancelled so that you are not charged again.
• A reward coupon earned by that purchase is cancelled if it has not been used.

Auto-renew: how to cancel

You can cancel auto-renew at any time, in any of these ways:

• In the Unity app: open the Plans screen and choose Cancel auto-renew.
• Write to us on WhatsApp or by e-mail from your registered mobile number, saying "Cancel auto-renew". We switch it off within 1 working day and confirm to you.
• Through your bank, card or UPI app, where you can remove the standing instruction.

Please cancel at least 2 days before your renewal date, so that the cancellation is in time.

• After you cancel, your plan keeps running until the end of the period you have paid for. No further charge is made. We do not refund the period you have already paid for, except as written above.
• Before each auto-renew charge, your bank or payment provider sends you a notice, as Reserve Bank of India rules require, and you can stop the charge from that notice.
• The renewal price stays the same as the price at which you started auto-renew, while it continues.
• If you are charged after you have cancelled and we have confirmed it, we refund that charge in full.

Shipping charges

Shipping charges are refunded only when we cancel the order, cannot deliver it, or have sent a wrong or damaged book.

How refunds are paid

Approved refunds go back to the original payment method (the same card, UPI or bank account) within 5 to 7 working days after approval. Your bank may take a few more days to show it.

How to ask

Write to us on WhatsApp or by email with your registered mobile number, the order number or payment reference, the date and amount of the payment, and the reason. A screenshot of the payment helps.

• We acknowledge your request within 48 hours.
• We tell you our decision within 5 working days.
• If you are not satisfied, write to our Grievance Officer at the same address. We try to resolve every complaint within one month. You can also approach a Consumer Commission under the Consumer Protection Act, 2019.

Legal name: UNITY PUBLICATION AND EDUCATIONAL SERVICES (proprietorship)

Unity Publication and Educational Services

Shop No B06, Ace Octave, Opp Divine Galaxy, Kalali, Vadodara, Gujarat 390012, India

Phone and WhatsApp: +91 99742 43799

Email: publicationunity@gmail.com